Anti-Chargeback Policy

1. Agreement to Contact Support First

By making a purchase on our platform, you agree that if you experience any billing or transaction issues, you will first contact our support team to attempt to resolve the matter before initiating a chargeback or payment dispute with your bank or payment provider.

Most billing issues can be resolved quickly by contacting our support team.

2. Unauthorized Chargebacks

Initiating a chargeback for a legitimate transaction without first contacting support may be considered fraudulent activity.

If a chargeback is filed for a valid transaction, we reserve the right to:

• Immediately suspend or permanently terminate the associated account

• Remove access to purchased services and digital features

• Block future purchases on the platform

• Restrict or ban the user from creating new accounts

3. Chargeback Investigation

When a chargeback is filed, we may provide the payment processor with evidence including:

• Account registration information

• IP address logs

• Device information

• Transaction records

• User activity logs confirming use of the service

• Agreement to our Terms of Service and Refund Policy

This information may be used to dispute fraudulent or invalid chargeback claims.

4. Recovery of Chargeback Fees

Users who initiate fraudulent or abusive chargebacks may be responsible for any fees or financial damages incurred by the platform as a result of the dispute.

We reserve the right to recover such losses where permitted by law.

5. Account Reinstatement

Accounts suspended due to a chargeback may only be reinstated if:

• The chargeback dispute is resolved in favor of the platform, or

• The user repays the disputed amount and any related fees

Reinstatement is not guaranteed and remains at our sole discretion.

6. Abuse of the Dispute System

Users who repeatedly abuse the chargeback or refund system may be permanently banned from accessing our services.